Accessing your account: Sign-in and troubleshooting tips

FAQs covered in this article:

• Where and how to go to sign in your system?
• I have an issue signing in, what should I do?

Where to Sign In

You can access your Tengiva account from the following sites:

• Tengiva.com
• Tengiva System
• Any marketplace ‘Powered by Tengiva’

How to Sign In

1. Go to your desired site.
2. Click on ‘Sign In’ at the top right corner.
3. Enter your sign-in details to access your account.
   
   

What to do when you can’t sign in to your account Powered by Tengiva

• Go to your browser settings.
• Find the option to clear cookies or browsing data.
• Clear cookies, then restart your browser and try signing in again.
  
  

• Use the correct email linked to your Tengiva account.
• Passwords are case-sensitive; ensure Caps Lock is off.
• Double-check for common character mistakes (e.g., "l" vs. "1", "O" vs. "0").
  
  

• Click "Forgot your password?" on the sign-in page.
• Follow the instructions sent to your email to reset your password.
  
  

• Try a different browser or device.
• Disable any browser extensions that might interfere.
• Make sure your browser is up to date.
  
  

Contact Support
If you still can’t sign in, contact help@tengiva.com with details of the issue.