FAQs covered in this article:
Where can I see and manage my orders?
How to prepare an inventory order?
How can I prepare large orders?
Where to find your orders in the system
To view and manage your orders:
Navigate to Commerce > Orders in the system.
- Here, you'll find all order details, including client information, terms, and the invoice.
- You can upload additional documents, as needed.
On this page, click Prepare Order to start processing. The system will guide you step by step through the products in the order. You can input the necessary information as you go, with the ability to:
- Edit products or suggest changes to the order.
- Remove products, which will automatically issue a refund to the client.
- Message the client directly through the system for any inquiries or updates.
Packaging guidelines for orders up to 25 meters
For smaller orders, the fabric must be folded and sent in a box or polybag. The specific packaging recommendations depend on the fabric’s weight and flexibility:
| Weight | Flexibility | Packaging | |
| Less than 300 gsm |
Easy to medium fold |
5-10 meters |
|
| 15-25 meters ✅ Most adapted packaging to reduce the volumetric mass ✅ Compress the fabric |
 |
||
| Above 300 gsm |
Hard to fold | ✅ Fold in 2 (on the width), ✅ Roll the fabric length a rectangle cardboard or bolt. |
 |
Guidelines for orders 30 meters or more
- Roll the fabric on a 5-centimeters (2-inch) hardcore tube, with tube length matching the fabric’s width.
- The face of the fabric must be inward when rolled and rolls must not be stored vertically.
- Roll size diameter (with textile) should be a maximum of 25-28 cm (10 inches), except for high volume and low weight textiles (such as fleece, quilting, and insulation material).
- Wrap the rolls in strong, heavy-weight plastic bags, then raphia/tarp bags should be applied over the plastic bag.
You can use this printable version of the instructions for your warehouse employees: