The Vendor Guide will be used to assess whether a product conforms to the description provided on the Platform for the purpose of the return policy, as well as set the guidelines that define a products’ compliance, per pre-established social and environmental requirements.
Vendors shall only list products that comply with the currently applicable Tengiva policies. Said policies include labour standards and materials safety, with required, supporting certifications that are described in this vendor’s guide.
The Vendor’s Guide may be updated by Tengiva from time to time, and the version that is validated at the time of a sale, shall be applied to determine whether the product conformed to its description.
Version : November 2018
Sample swatches dimension :
May not be smaller than 10 cm x 10 cm
May not be larger than 30 cm x 30 cm
Visual inspection :
Must be below or equal to 24 points per 100 meters, following method ASTM D5430 Option A – Points / 100 linear meters
Note : Defects over 230 mm need to be cut. Maximum 1 cut per roll (based on a 75 meter roll)
We recommend attaching the inspection report, to improve the customer’s interest in your product, and reduce the risk of returns, based on non-conformity of the advertised product.
Laboratory test results :
Must achieve a colorfastness to wash of grade 3 or higher, after 10 cycles of a reasonable washing method for the textile in question.
Must achieve a dimensional stability to wash of minimally :
*after 5 cycles of a reasonable washing method for the textile in question.
It is recommended for the vendor to attach an internal or external test report, to the product. This improves customer interest, and reduces the risk of returns based on non-conformity of the advertised product.
Visual inspection :
Above or equal to 25 points per 100 meters, following method ASTM D5430 Option A – Points / 100 linear meters
Note : Defects over 230 mm need to be cut. Maximum 1 cut per roll (based on a 75 meter roll)
** The Vendor must attach a supporting document which identifies the defects, and their frequence. We recommend attaching the inspection report, with clear photos of the defects.
Laboratory test results :
Colorfastness that is below grade 3, after 10 cycles of a reasonable washing method, for the textile in question.
Dimensional stability to wash is:
*after 5 cycles of a reasonable washing method for the textile in question.
You must attach an internal or external test report, to the product. This improves customer satisfaction, and reduces the risk of returns, based on a non-conformity of the advertised product.
Vendors must supply L*a*b* coordinates under D65 lighting for every product they list. We assess conformity based on this data.
Tengiva will perform spot checks, from time to time, to make sure that vendors comply with the delivery timeframe and that the products’ quality is as advertised.
Returns are ONLY permitted if the product sold DOES NOT CONFORM to the description provided by the Vendor. If this is the case, the situation will be evaluated by the Tengiva team, and if a return is found to be necessary according to the “ definition of “conformity” established below, the vendor will be responsible for replacing the purchased product with a replacement that accurately fits the description, if possible, or otherwise reimburse the customer in full.
Definition of a product conformity per the description provided by the Vendor :
Tengiva Label :
The Vendor’s starter kit includes a roll of Tengiva labels. In order to increase the platform’s visibility, and connect the buying and shipping experiences, we require that Vendors clearly apply a Tengiva label on every package that is sent to our mutual customers. Should you need more labels, please contact us at : sell@tengiva.com
Linear meters packaging :
We strongly encourage the vendors to optimize the packaging of the fabrics. The linear meters must be packed as follows :
Swatch samples packaging :
We strongly encourage vendors to optimize packaging of swatch samples, while also properly protecting the goods.
High volume, low weight materials :
Remove the maximum amount of air, to optimize packing and reduce shipping costs.
When receiving a new order :
The Vendor has a maximum of 2 business days, from the time the order was placed, to ship the goods to the customer.
Child labour is prohibited in your facilities, or in your indirect facilities at all times. A manufacturer that does not meet this criteria will automatically be banned from Tengiva’s platform for a period of 5 years. Proof of compliance will be required, if the Vendor wishes to reintegrate the platform, after the exclusion period.
We encourage our suppliers to follow the program Zero Discharge of Hazardous Chemicals Program (ZDHC). Through our platform, we are committed to supporting the Manufacturing Restricted Substances List (MRSL). For more information about restricted substances, please visit: https://www.roadmaptozero.com/...
Formaldehyde in textiles must follow Oeko-tex 100 standard, as per following :