The Vendor Guide will be used to assess whether a product conforms to the description provided on the Platform for the purpose of the return policy, as well as set the guidelines that define a products’ compliance, per pre-established social and environmental requirements.

Vendors shall only list products that comply with the currently applicable Tengiva policies. Said policies include labour standards and materials safety, with required, supporting certifications that are described in this vendor’s guide.

The Vendor’s Guide may be updated by Tengiva from time to time, and the version that is validated at the time of a sale, shall be applied to determine whether the product conformed to its description.

Version : November 2018

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Products

Sample swatches dimension :

May not be smaller than 10 cm x 10 cm

May not be larger than 30 cm x 30 cm

Quality

Considered first quality :

Visual inspection :

Must be below or equal to 24 points per 100 meters, following method ASTM D5430 Option A – Points / 100 linear meters

Note : Defects over 230 mm need to be cut.  Maximum 1 cut per roll (based on a 75 meter roll)

We recommend attaching the inspection report, to improve the customer’s interest in your product, and reduce the risk of returns, based on non-conformity of the advertised product.

Laboratory test results :

Must achieve a colorfastness to wash of grade 3 or higher, after 10 cycles of a reasonable washing method for the textile in question.

Must achieve a dimensional stability to wash of minimally :

• 5% or less for woven material that contains a percentage higher or equal to 75% of synthetic fibers;
• 6% or less for knitted material that contains a percentage higher or equal to 75% of synthetic fibers;
• 7% or less for woven material that contains a high percentage of natural cellulosic or is manufactured from cellulose fibers;
• 8 % or less for knitted material that contains a high percentage of natural cellulosic or is manufactured from cellulose fibers;
• 8% or less for flannel and similar fabrics

*after 5 cycles of a reasonable washing method for the textile in question.

It is recommended for the vendor to attach an internal or external test report, to the product. This improves customer interest, and reduces the risk of returns based on non-conformity of the advertised product.

Considered second quality :

Visual inspection :

Above or equal to 25 points per 100 meters, following method ASTM D5430 Option A – Points / 100 linear meters

Note : Defects over 230 mm need to be cut.  Maximum 1 cut per roll (based on a 75 meter roll)

** The Vendor must attach a supporting document which identifies the defects, and their frequence. We recommend attaching the inspection report, with clear photos of the defects.

Laboratory test results :

Colorfastness that is below grade 3, after 10 cycles of a reasonable washing method, for the textile in question.

Dimensional stability to wash is:

• Above 5% for woven material that contains a percentage higher or equal to 75% of synthetic fibers;
• Above 6% for knitted material that contains a percentage higher or equal to 75% of synthetic fibers;
• Above 7% for woven material that contains a high percentage of natural cellulosic or is manufactured from cellulose fibers;
• Above 8 % for knitted material which contains a high percentage of natural cellulosic or manufactured from cellulose fibers;
• Above 8% for flannel and similar fabrics

*after 5 cycles of a reasonable washing method for the textile in question.

You must attach an internal or external test report, to the product. This improves customer satisfaction, and reduces the risk of returns, based on a non-conformity of the advertised product.

Color Coordinates

Vendors must supply L*a*b* coordinates under D65 lighting for every product they list. We assess conformity based on this data.

Spot checks

Tengiva will perform spot checks, from time to time, to make sure that vendors comply with the delivery timeframe and that the products’ quality is as advertised.

Returns

Returns are ONLY permitted if the product sold DOES NOT CONFORM to the description provided by the Vendor. If this is the case, the situation will be evaluated by the Tengiva team, and if a return is found to be necessary according to the “ definition of “conformity” established below, the vendor will be responsible for replacing the purchased product with a replacement that accurately fits the description, if possible, or otherwise reimburse the customer in full.

Definition of a product conformity per the description provided by the Vendor :

• Color : The CMC DE between the declared L*a*b* datas (Under D65 lighting) and the received goods must be 2.00 or below.
• The declared quality (first or second grade) must correspond to the above mentioned visual inspection, and laboratory testing criterias.
• The other declared information regarding a listed product, must match within a reasonable range.

Packaging and identification of goods

Tengiva Label :

The Vendor’s starter kit includes a roll of Tengiva labels. In order to increase the platform’s visibility, and connect the buying and shipping experiences, we require that Vendors clearly apply a Tengiva label on every package that is sent to our mutual customers. Should you need more labels, please contact us at : sell@tengiva.com

Linear meters packaging :

We strongly encourage the vendors to optimize the packaging of the fabrics. The linear meters must be packed as follows :

• 0 to 25 meters : must be folded and sent in a box or a polybag, whichever will best optimize the packaging, while also properly protecting the goods.
• 26 meters or more :
  • must be rolled on a 5 centimetre (2 inch) hardcore tube, with tube length matching the fabric’s width.
  • The face of the fabric must be inward when rolled
  • Rolls must not be stored vertically.
  • Roll size diameter (with textile) must be a maximum 25 cm (9.85 inches), except for high volume and low weight textiles (such as fleece, quilting, insulation material)
  • Rolls must be wrapped in strong, heavy-weight plastic bags, then raphia/tarp bags or similar must be applied over the plastic bag
  • Each roll must be clearly identified with the following information: Vendor’s product identification number, fabric description information (construction, fiber content, weight, finishes if applicable), and the Supplier’s name.

Swatch samples packaging :

We strongly encourage vendors to optimize packaging of swatch samples, while also properly protecting the goods.

High volume, low weight materials :

Remove the maximum amount of air, to optimize packing and reduce shipping costs.

Orders and Shipping  

When receiving a new order :

The Vendor has a maximum of 2 business days, from the time the order was placed, to ship the goods to the customer.

• Vendor packs the goods following above mentioned packaging rules;
• Then, log in their FedEx account, enter the package dimensions, required duties informations, enters the shipping destination, the order number in the specified field and select the shipping method that customer requested;
• Once the vendor get the tracking number, they log back in their Tengiva’s account (back-end), go on the order, add the tracking number, and a note if they wish for the customer (customer note) and mark the order status to : completed. 

Child Labor

Child labour is prohibited in your facilities, or in your indirect facilities at all times. A manufacturer that does not meet this criteria will automatically be banned from Tengiva’s platform for a period of 5 years. Proof of compliance will be required, if the Vendor wishes to reintegrate the platform, after the exclusion period.

List of Prohibited substances and non recommended substances

We encourage our suppliers to follow the program Zero Discharge of Hazardous Chemicals Program (ZDHC). Through our platform, we are committed to supporting the Manufacturing Restricted Substances List (MRSL). For more information about restricted substances, please visit: https://www.roadmaptozero.com/...

• Alkylphenol (AP) and Alkylphenol Ethoxylates ( APEOs): Prohibited
• Chlorobenzenes & Chlorotoluenes: Prohibited
• Chlorophenols: Prohibited
• Dyes – Azo (Forming Restricted Amines MRSL) Prohibited
• Dyes – Navy Blue Colorant (containing chrome, MRSL) Prohibited
• Dyes – Carcinogenic or Equivalent Concern MRSL, Prohibited
• Glycols solvents, Non-recommended
• Halogenated Solvents, Non-recommended
• Flame retardands containing halogens. Non-recommended
• Organotin Compounds containing butyl and phenyl groups (MRSL), Prohibited
• Polycyclic Aromatic Hydrocarbons (PAHs) MRSL, Prohibited
• Perfluorinated and Polyfluorinated Chemicals (PFCs) MRSL, Prohibited
• Phthalates – including all other esters of ortho-phthalic acid, MRSL, Prohibited
• Total Heavy Metals, Prohibited
• Volatile Organic Compounds (Benzene, Xylene and cresol), Non-Recommended

Formaldehyde in textiles must follow Oeko-tex 100 standard, as per following :

• Intended for direct contact with the skin : must not exceed 75 ppm
• Intended for no direct contact with the skin : must not exceed 300 ppm
• Intended for decoration material : must not exceed 300 ppm