🎉 Welcome to the platform! We’re excited to help you get started.
To help you launch your textile products online, this article guides you through the onboarding process step by step. These are the same steps you’ll receive via email when you begin, and you can refer to this article anytime to stay on track.
Tip: Keep this article as a personal checklist to know where you’re at and what’s next.
Step 1: Set up your account
What you need to do |
Send the following information to your account representative: Full name of the first super administrator (the person who will first access the system on behalf of the company) Corporate email of the first super administrator Full legal name of the company Billing address - Head Office
Shipping address - The main warehouse from which you will ship the textiles. |
Step 2: Ship your textiles to be digitized
🚚 Important: Step 3 (Design Your Store and Access) will only be available once you send your first sample batch. You cannot proceed until this is done.
What you need to do | Learn more |
Attn: Amélie Lamarche Company: Tengiva 5524 Saint-Patrick Street, Suite 110 City: Montreal, Province: Québec Country: Canada Postal Code: H4E 1A8 Phone: +1-514-830-6972 Email: help@tengiva.com Customs & duties billed to: SENDER [your company] | Sample preparation & shipping → |
⏰ Estimated processing time: Up to 2 days following information reception. You’ll receive an email with access to activate your account and move to the next step.
Step 3: Design and set up your store
Complete your store’s essential settings while your fabrics are digitized.
💻 Important: You must complete these sections before Step 4 (Product activation) for a successful experience. |
To log into your store admin panel, visit https://system.tengiva.com/
For guidance, go to the Help Center home page and use the search bar to find what you’re looking for.
Click the ‘?’ icon at the bottom right to chat with our 24/7 AI assistant—available in 45 languages and ready to answer your questions, immediately.
What you need to do | Where? *You need to be logged in for the links below to work | Learn more |
Activate your account (via email) | You should’ve received an email to do so. | — |
Set your pricing rules (Markup & sales tax) | Click here | Help center article |
Configure product settings for production orders | Click here | Help center article |
Fill in your business details (Business details (Business & billing address, warehouse facility) | Click here | Help center article |
Design your store profile | Click here | Help center article |
4. Activate your products
This is now the final step before your products go live on your store
What you need to do | Where? | Learn more |
Activate your products | Click here | Help center article |
Enrich your product information | Click here | Help center article |
