Shipping

Compare & Optimize your shipping costs

Purchase on our site and enjoy exceptional discounted shipping rates.

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5 meters (1.2kg)

*Shipped in a pak
Taiwan (Yilan) - Canada (Quebec)



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*Prices shown in USD / Standard rates ― Quotes from July 30, 2019




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40 mètres (10 kg)

*Shipped on a roll
Taiwan (Yilan) - Canada (Quebec)



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*Prices shown in USD / Standard rates ― Quotes from July 30, 2019




**We don’t hide shipping cost within the prices of the products
For orders over 30kg (equivalent of 1-2 rolls of fabric), you have the option "Use your own transporter".


More and more countries


Customers can purchase from the following countries:

Australia, Belgium, Brazil, Canada, China, Colombia, Denmark, France, Germany, Greece, Italy, Japan, Mexico, New Zealand, Norway, Peru, Portugal, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, United States, Vietnam


Currencies

Customers can choose to pay in either Canadian or US dollars.
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Packaging

Orders of...

0 to 25 meters : will be folded and put into a box or a polybag.

**If you don't want folds in your textile, you might want to consider purchasing a larger quantity.


26 meters or more : it will be rolled on a cardboard tube.

***Shipping costs are more advantageous as the flat cost is split on a larger quantity.

Return or Exchange


Textile is pretty much like underwear; once purchased, it really shouldn't be returned or exchanged. All sales are final.
If you hesitate to commit to our 5 meters minimum, you can always purchase a sample swatch beforehand.

An exception will be made if you receive a product that does not correspond to what you purchased. In this case, you'll be refunded, or we'll do everything in our power to get you the correct textile. If this occurs, please send an email to help@tengiva.com , with the following:

• The original purchase information (hint: you can just forward the electronic bill you originally received from our site, when you purchased the item)
• A clear photo of what you received
• A short explanation of the discrepancies between what you received and what you ordered.


Although all sales are final, here at Tengiva we are committed to providing you with a quality textile shopping experience. If you have any issues with your order or questions regarding our products, please send an email to help@tengiva.com



Duty fees


Duties may apply to your shipment and, unfortunately this isn't something we can calculate in real-time, yet. Applicable merchandise import duties for a specific country will depend on the product's country of origin, the destination and the product's HS Code. Generally duty fees will be around 5 to 8% of the value of your product, but it could also be 0, or be slightly higher. It all depends again on the international agreements between the countries. Considering we do business in more than 23 countries, the combination of these variables means over 23 000 possibilities. As a buyer, this means that any applicable import fees for your order will be charged to you upon delivery.

FYI: We're also working on another tool to make the information available in realtime.