Supplier FAQ

A digital tool
for your sales team.

Concentrate on what you do best, while our experts get you online.

What is the service fee to sell on Tengiva?

The service is free.

Our team lists your products for you, in exchange for 2 meter samples of each product in each color that you would like to list in the Tengiva marketplace. We use the samples to photograph and digitize your products, and provide our free swatch sampling service from our warehouse.

What does Tengiva do?

We provide an online platform where you can sell your in-stock textiles to buyers from around the world.

Imagine a trade show that’s online and open 24/7.

Our job is to: bring traffic to the site, list your products online and make them stand out.

But, just like any trade show, we don’t sell for you. That’s your sales team part of the deal. We make doing business online fast, simple and profitable.

What can we sell on Tengiva?

In-stock (already produced) textiles only, such as:

  • Stock program: Recurring program, with inventory that is constantly replenished. (1st quality grade only)
  • New collection: new products. Please note that items will fall into the ‘regular’ category after a 6-month period. (1st quality grade only)
  • Regular collection (1st quality grade only)
  • Past collection (1st quality grade only)
  • Excess Stock - 1st quality grade
  • Excess Stock - 2nd quality grade: please refer to vendor guidelines for quality standards.
What is the Minimum order quantity on Tengiva?

The MOQ is 5 meters, with 5 meters step increases, up to as much is available in stock.

Just like you already do. When clients ask for sampling, or less than MOQ. The difference is that on Tengiva, they purchase it, and it’s much much easier!

Why in-stock only?

In-stock textiles are essential to your business. First, nobody ever places a production order, without first sampling the textile. Second, one of the main Covid-induced trends is to accelerate supply chains, because let’s face it, 18 months from design to store, makes no sense at all. Stocks enable fast supply chains. Zara is a great example of a brand who uses in-stock textile to be able to speed up their supply chains. Small companies aren’t the only ones who benefit. Large, established businesses can benefit just as much.

Does the client know who is the seller?

Yes. Tengiva is pretty much like a trade show: you have your own company profile which is like having a stand. Your products are listed under your name and clients can instantly buy from your available inventory. If they wish, they also have all the necessary information to contact you directly.

How does inventory work?

Your inventory stays in your warehouse and you control what you feature online.

Every time you sell something through our platform, the inventory you have uploaded to Tengiva.com is automatically updated.

Who pays for shipping?

Buyers pay for shipping.

Who handles customs and taxes?

The buyer pays taxes and relevant customs fees and Tengiva takes care of providing all the documents necessary for shipment and customs handling.

Do we pay commissions?

No. Commissions are automatically added on top of the price you assign to a product. The listed price included this calculation, so the buyer pays for the commission fee, which depends on their purchasing volume.

Can we use our own shipping account?

Buyers will choose the shipping options, and pay for shipping. They can use their own shipping account, the suppliers' or Tengiva's. We recommend all suppliers provide their DHL, UPS, and FedEx account details in their supplier profile, as suppliers’ rates with the couriers are usually favorable to Tengiva’s.

What happens if we list an item and it’s no longer available?

Once you sell something, regardless of how it's sold, it’s important to remove it from our website, so you’re not selling it twice.

In what countries will buyers see my products?

We are visible Worldwide.

How do we know when a client buys our product on Tengiva and what happens next?

It’s all programmed so you can act quickly. For “full” orders (not swatches), here’s what will happen:

  1. You’re notified by email
  2. You have 2 business days to pack & ship
  3. Funds from the sale are placed in your Tengiva account and available for withdrawal 15 days after the buyer claim period.

Associated international transfer fees can be chosen among the options available in your country and the frequency strategy you want to adopt. For swatch sample orders, suppliers don’t have to do anything. Tengiva will receive the notification and ship the swatches to the buyer for you, straight from our warehouse!

Is Tengiva like a sales rep?

No. We’re like a trade show, with added benefits, and online. We create visibility and website visitors for your products in our marketplace, and facilitate buying with our e-commerce technology, while you sell and ship your goods.

The one exception for shipping is that we provide the swatch sampling service, which we ship from our warehouses on your behalf when a buyer wants to order a swatch.

What are new innovative products and how do we qualify?

Once in a while, suppliers come up with a product that really stands out. Unique, innovative products are hand-picked by the Tengiva team and tagged “New innovative product” for a 12-month period.

Can buyers place POs (production orders) through Tengiva?

Not yet. However, buyers have all the necessary information to place an order directly with you, through your profile page.