FAQs covered in this article :

• How do I prepare my samples?

• Where do I ship my samples?

• Do I need to include additional product information?

• How will my information be displayed?

• What happens after I send my samples?

  
  

Follow these steps to prepare and ship your textiles for digitization.

1. Select the textiles you wish to digitize

• Choose the textiles you want to display in the system according to the SKUs you have available.

• Make sure the selected products are in stock. Buyers often order small test quantities first, and having available materials improves your chances of larger orders later.

  
  Note: 1 colour = 1 SKU (textile product)

  
  

2. Submit your digitization request

• Submit a digitization request at this link: New digitization request

• On the request page, download and submit the Excel form provided with your product's information.

• Ensure that the product information on the form matches the information on the 1-meter samples.
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Tip: Only 8 details per product are required, but adding more (composition, certifications, sustainability notes) helps us upload faster and improves visibility for buyers.

How will your information be displayed?

On the marketplace:
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On the product page:
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3. Cut and label the samples

• Cut 1 linear meter of each fabric in each colour.

• Label the back of each fabric with the following details:

  
  

  • Product (Greige ID)

  • Product Name (if applicable)

  • Color ID

  
  

• Fold the fabric with the label on top.

  
  

See the attached one-pager for detailed preparation instructions.
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​You can also download and print it for your warehouse staff to follow.
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​Sample preparation one-pager​

4. Ship the samples to Tengiva

• Place the labelled samples in a box and ship them to this address:
  
  

  Attention: Amélie Lamarche

  Company: Tengiva

  Address: 5524 Saint Patrick St.

  Office: #110

  City: Montréal

  Province: Québec

  Postal code: H4E1A8

  Country: Canada
  Phone: +1-514-830-6972

  
  

Email: help@tengiva.com

Business Tax ID: 788098499RT0001
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Customs & duties billed to: SENDER (your company) and declared as samples, below 20 USD value

5. After shipping

Please send the tracking number along with the filled-out form to help@tengiva.com. This helps us track your submission and ensures a smooth digitalization process.
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Please make sure to indicate in the shipment: Charge the customs to the sender (your company).

What happens next:

Once your samples and form are received, the Tengiva team will begin processing them. This includes professional photography and data upload.
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​⏱️ Processing time: The process typically takes up to 2 weeks and is handled in the order that submissions arrive.
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After your products are digitized, they will be made available in the system, and you will be booked for a training session.

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