Accessing your account: Sign-in and troubleshooting

FAQs covered in this article:

• Where and how to sign in to your system?

• I have an issue signing in. What should I do?

• I forgot my password. What should I do?

  
  

Where to Sign In

You can access your Tengiva account from the following sites:

• Tengiva.com

• system.tengiva.com

• Any marketplace ‘Powered by Tengiva’

How to Sign In

1. Go to your desired site.

2. Click on ‘Sign In’ in the top right corner.

3. Enter your sign-in details to access your account.
   ​

   
   

What to do when you can’t sign in to your account 'Powered by Tengiva'

1. Clear browser cookies

• Go to your browser settings.

• Find the option to clear cookies or browsing data.

• Clear cookies, then restart your browser and try signing in again.

  
  

Learn how to delete cookies from Google Chrome
Learn how to delete cookies from Safari
Learn how to delete cookies from Edge

2. Check sign-in credentials

• Use the correct email linked to your Tengiva account.

• Passwords are case-sensitive; ensure Caps Lock is off.

• Double-check for common character mistakes (e.g., "l" vs. "1", "O" vs. "0").
  ​

3. Reset password

• Click "Forgot your password?" on the sign-in page.

• Follow the instructions sent to your email to reset your password.
  ​

  
  

4. Other tips

• Try a different browser or device.

• Disable any browser extensions that might interfere.

• Make sure your browser is up-to-date.