Understanding the Naming

Tengiva = The commercial operating software company

Source Textile = Community name for platforms powered by Tengiva's software

• Includes: Source Textile Global Community, specialized communities (Source | Colombia, Brasil Textil, Ecuador Textil, ISPO Textrends), and supplier digital showrooms

Key distinction: Tengiva provides the technology. Source Textile is the community it powers.

Section 1: Core Training (Required for All)

This section applies to both Transaction and SKU Digitalization programs.

Understanding Both Programs

Transaction Affiliate Program

Who you refer: Designers, brands, procurement professionals (buyers)

What they do: Purchase in-stock textiles from verified suppliers

What you earn: 1% commission on in-stock textile purchases where Tengiva processes payment

Earning period: 3 months from buyer's first qualifying purchase

Cookie: 90 days

Example:

• Buyer purchases $20,000 in-stock textiles over 3 months → You earn $200

SKU Digitalization Affiliate Program

Who you refer: Textile suppliers, manufacturers

What they do: Digitalize their product catalogs for professional presentation

What you earn: 5% commission on all digitalization purchases

Referral benefit: They save 5% on all purchases

Earning period: 12 months from supplier's first purchase

Cookie: 90 days

Example:

• Supplier digitalizes 50 SKUs at $32 = $1,600 → You earn $80

• Same supplier adds 200 more SKUs within 6 months → You earn $320 more

• Total: $400 from one supplier

You Can Join Both Programs

Many successful affiliates promote both sides:

• Connect suppliers with digitalization (improve their catalogs)

• Connect buyers to those suppliers (create transactions)

• Earn from both sides of the ecosystem

Quick Reference: Program Comparison

Payment Processing vs. Communication Infrastructure

Critical distinction you must understand:

When Tengiva Processes Payment = Commission Applies

Transaction Program:

• ✅ In-stock textile purchases (Tengiva handles full payment settlement) → You earn 1%

• ❌ Production quote requests (buyers contact suppliers directly, Tengiva provides messaging only) → No commission

Why this matters: Tengiva only earns when processing payments. We share that revenue with you. Production quotes use our communication tools, but payment happens directly between buyer and supplier outside our system.

B2B Transaction Details

20-day hold period on all commissions:

• Aligns with buyer guarantee period (15 days post-reception)

• Ensures commissions paid only on confirmed, accepted transactions

• Protects both you and Tengiva from payment reversals

Returns policy:

• Cut textiles cannot be returned (like custom or intimate apparel)

• Buyers have 15 days to report quality issues

• We recommend buyers order samples or 5-meter minimums first

Payment Terms (Both Programs)

Quarterly Payouts

Due to B2B cycles and hold periods, payments are quarterly:

• Q1 (Jan-Mar) → Paid by April 30

• Q2 (Apr-Jun) → Paid by July 31

• Q3 (Jul-Sep) → Paid by October 31

• Q4 (Oct-Dec) → Paid by January 31

Payment Methods

• PayPal (you pay receiving fees)

• Bank transfer (Tengiva pays domestic fees, you pay international intermediary fees)

Minimum Payout

$50 USD minimum per payment

Earnings below minimum carry forward to next quarter.

Real-Time Dashboard

Track your balance 24/7:

• Earned commissions (with hold period status)

• Confirmed commissions (hold complete)

• Pending balance

• Next payout date

Cookie Tracking & Attribution

90-Day Cookie Duration

When someone clicks your affiliate link, a 90-day cookie tracks them.

Transaction Program: If they create account and make first purchase within 90 days, you earn for 3 months from first purchase.

SKU Program: If they make first purchase within 90 days, you earn for 12 months from first purchase.

Last-Click Attribution

If someone clicks multiple affiliate links, the most recent click wins.

Example:

• Day 1: Clicks Affiliate A's link

• Day 30: Clicks Affiliate B's link

• Day 35: Makes purchase

• Result: Affiliate B earns commission (last click before purchase)

Why last-click? Rewards the affiliate who most recently influenced the purchase decision.

What You Can Promote

✅ APPROVED: Accurate Information

About the Tengiva Standard:

• "Source from verified suppliers with one-week swatch delivery"

• "Access suppliers meeting the Tengiva standard: 5-meter minimums, transparent pricing, digitalized materials"

• "Connect with 160+ textile producers across 30+ countries"

• "All materials digitalized and reviewed by Tengiva's team"

About the programs:

• Accurate commission rates (1% transaction, 5% SKU)

• Accurate earning periods (3 months transaction, 12 months SKU)

• Platform features as they actually exist

• Verified supplier network

About your experience:

• Your genuine experience using the platforms

• Specific benefits you've observed

• Honest comparisons with alternatives

• Real examples from your network

❌ PROHIBITED: Misleading Information

Never claim:

• ✗ Guaranteed results ("You'll definitely find suppliers")

• ✗ Specific outcomes we don't control ("All suppliers respond within 24 hours")

• ✗ Exaggerated benefits ("Unlimited suppliers" - we have 160+)

• ✗ False certifications ("All materials are organic" - depends on supplier)

• ✗ Inflated earnings potential without context

• ✗ Promises we can't keep

Never greenwash:

• ✗ "All sustainable materials" (varies by supplier)

• ✗ "100% eco-friendly fabrics" (not universally true)

• ✗ Inventing or exaggerating certifications

• ✗ Misleading environmental claims

Never use aggressive tactics:

• ✗ Spam or mass unsolicited emails

• ✗ High-pressure language ("Limited spots! Act now!")

• ✗ Creating false urgency

• ✗ Impersonating Tengiva staff

Three-Strike Compliance Policy

We enforce ethical standards to protect the industry and maintain trust.

Strike 1 - Warning

• Violation documented

• Mandatory training review required

• 7 days to correct issue

• Account stays active during compliance

Strike 2 - Suspension

• 30-day account suspension

• Links deactivated

• Required compliance meeting with team

• Must retake training

• Submit written compliance plan to reactivate

Strike 3 - Permanent Ban

• Immediate permanent termination

• Cannot rejoin program

• Pending commissions over $50 still paid

• Under $50 forfeited

Good news: Strikes expire after 12 months of compliant participation.

What Triggers Strikes

Misinformation

• False claims about program benefits

• Incorrect commission rates or features

• Guaranteeing outcomes we don't control

• Misrepresenting platform capabilities

Material Misrepresentation

• False sustainability claims (greenwashing)

• Inventing certifications suppliers don't have

• Inaccurate material properties

• Misleading supplier capabilities

Unethical Practices

• Spam or unsolicited mass outreach

• Impersonating Tengiva staff

• High-pressure sales tactics

• Using Tengiva branding without permission

• Cookie stuffing or fraudulent tracking

Content Review Service (FREE)

Not sure if your content is compliant?

Submit it for expert review BEFORE publishing:

Email: affiliates@tengiva.com
Subject: "Content Review Request"
Include: Your content, where publishing, target audience
Turnaround: 1 week (plan ahead)

Recommended for:

• Paid advertising campaigns

• Sustainability or certification claims

• High-visibility promotions

• Any content you're uncertain about

Proactive review prevents strikes.

Best Practices for Success

Be Helpful, Not Salesy

People can tell when you're just trying to earn a commission.

✅ DO:

• Share genuinely useful information

• Explain how it solved a problem

• Provide context for relevance

• Offer to answer questions

• Let them make their own decision

✗ DON'T:

• Use aggressive sales tactics

• Pressure people to sign up

• Send repeated messages if not interested

• Make it all about your commission

Build Trust Through Accuracy

Your reputation depends on being right.

✅ DO:

• Verify facts before sharing

• Link to official sources

• Admit when you don't know something

• Correct mistakes immediately

• Submit content for review when uncertain

✗ DON'T:

• Make assumptions or guesses

• Copy unverified claims

• Stay silent if you were wrong

• Exaggerate to seem impressive

Disclose Your Affiliate Relationship

Transparency builds trust and is legally required.

✅ DO:

• Mention you're an affiliate upfront

• Explain you earn a commission

• Be clear but brief about the relationship

• Comply with FTC guidelines

✗ DON'T:

• Hide the affiliate relationship

• Pretend to be unbiased when you have incentive

• Bury disclosure in fine print

• Use deceptive language

Example disclosure: "I'm a Tengiva affiliate and earn a commission if you sign up through my link."

Personalize Your Approach

Generic spam doesn't work.

✅ DO:

• Understand the person's actual needs

• Customize your message

• Reference specific challenges they have

• Explain why it's relevant to them

• Respect their time

✗ DON'T:

• Send identical messages to everyone

• Use "Dear designer" templates

• Ignore their specific situation

• Send unsolicited mass emails

Resources & Support

Available to You

Real-time dashboard: Track earnings, commissions, performance

Marketing best practices: This training and guidelines (no pre-made templates - create authentic content)

Content review service: Free expert review before publishing

Priority support: affiliates@tengiva.com (24-48 hour response)

Help documentation:

• Buyer Help Section (for Transaction affiliates promoting to buyers)

• Supplier Help Section (for SKU affiliates promoting to suppliers)

• Available at [website URL]

Community Support

Affiliate community: Monthly Q&A sessions, Slack channel (optional)

Learn from others: Share strategies, ask questions, celebrate wins