FAQs covered in this article:
Can I return a textile I purchased?
What if I receive the wrong product or quantity?
Who handles refunds on the platform?
How do I report a defective or incorrect item?
Are refunds guaranteed if something goes wrong?
Return Policy for Buyers
All sales are final. Like personal-use items, textiles can’t be returned once purchased.
If you're unsure about committing to the 5-meter minimum, we recommend ordering a sample swatch first from the product page. This helps ensure the textile meets your expectations in terms of texture, color, and quality.
When are returns or refunds accepted?
Refunds or replacements are only offered if the product you receive does not match your order.
Meaning, you received a completely different item than what you ordered.
Only in these cases will we either issue a refund or work with the supplier to get you the correct textile.*
*The resolution will be determined based on the specifics of the case.
How to report an issue
If something isn’t right with your order, please email help@tengiva.com and include:
Your original purchase information (you can simply forward the order confirmation email)
A clear photo of what you received
A brief explanation of the issue
Tengiva’s support team will review your request and get back to you promptly.
