FAQs covered in this article:
What do the different order statuses mean?
How can I track the progress of my order?
What happens if there’s an issue with my order?
Can I cancel an order?
Order statuses
Each order placed on the platform will have different statuses that track its progress.
Below is a breakdown of what each status means:
Order status | Description |
New | The order has just been placed and registered in the system. |
Processing | The supplier is reviewing the order, and the system is validating the details. |
Pending | The order requires attention. This typically applies to production orders when updates or changes are needed before moving forward (e.g., timeline adjustments, material availability, or custom requests). |
Shipped | The order has been shipped by the supplier. You’ll have a tracking number available on your order page at this stage. |
Delivered | The order has been received at your specified delivery address. |
Cancelled | The order was cancelled, either by you or the supplier. |
Need help with your order?
If you’re experiencing an issue with an order at any stage:
You can use the chat icon (?) in the bottom right corner of the platform to access our 24/7 AI support. Through the chat, you can:
Get automated assistance
Submit a support ticket
Speak with a representative when one is available
If you prefer, scroll to the footer of the platform and click Contact Us to reach the platform administration directly. A team member will follow up to help resolve the issue as quickly as possible.
